Shipping policy

Last Updated: 8 December 2025

We want to get your favourite fine foods to your doorstep as quickly as possible! Here is everything you need to know about how we handle your order.

Dispatch Times

We aim to have all orders on their way within 24 hours (Monday–Friday).

  • Order by 10 AM: Usually dispatched the very same day.

  • Orders after 10 AM Friday: These will be processed with care first thing on Monday morning.

Delivery Estimates

Region

Estimated Delivery Time

New Zealand (North Island)

2–4 working days

New Zealand (South Island)

4–6 working days

Australia (General)

2–4 working days

Western Australia

Please allow a few extra days for transit

Note: Rural deliveries may take slightly longer than the estimates above.

Shipping to the United States

If your order is being fulfilled from our New Zealand hub, you can choose the pace that suits you:

  • Express Air Freight: 2–4 business days

  • Standard Air Freight: 6–14 business days

  • Sea Freight: 8–12 weeks

International Shipping & Customs

We love sharing our products worldwide! For the rest of the world, delivery typically takes 5–10 working days once dispatched.

A quick note on Customs: Every country has its own unique rules. Please be aware that you may be responsible for local import duties or taxes. While we can’t predict these exact costs, we’ll reach out if we foresee any specific customs hurdles for your territory.

 

Tracking & Support

Stay in the Loop

As soon as your order leaves our warehouse, we’ll send you a shipping confirmation email with a tracking number so you can follow its journey.

If Things Don’t Go to Plan

In the rare event that an item is lost or arrives damaged, please don't worry. Reach out to us at info@evergreenfinefoods.co.nz and we will find the perfect solution for you.

 

Returns & Refunds

Your satisfaction is our priority. If you need to discuss a return or refund, please contact us within one week of delivery.

  • Process: Email info@evergreenfinefoods.co.nz and we will do our best to accommodate your needs.

  • Shipping: Return shipping costs are the responsibility of the receiver.

  • Uncollected Items: If an item is returned to us because it wasn't collected from a drop-off point, shipping charges will be deducted from the refund.