Privacy policy

Last updated: 8 December 2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains — in clear, simple language — what information we collect, why we collect it, how we use it, and your rights over it.

This policy applies when you visit our website, place an order, create an account, contact us, or otherwise use our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

Category

Examples

Contact details

Name, delivery & billing address, email, phone number

Payment information

Card details (processed securely by our payment providers — we don’t store full card numbers)

Account information

Username, password (encrypted), preferences

Order & browsing history

Items viewed, added to cart, purchased, returned

Communication records

Emails, chat messages, or phone calls with our team

Device & usage data

IP address, browser type, pages visited, time spent on site


We collect this information:

  • Directly from you (e.g., when you place an order or sign up for emails)

  • Automatically (via cookies and similar technologies)

  • From trusted service providers (e.g., Shopify, payment processors, shipping companies)

2. How We Use Your Information

We only use your information when we have a valid reason. The main ways we use it are to:

  • Process and fulfil your orders (including shipping and handling returns)

  • Manage your account and provide customer support

  • Send you order updates and important account notices

  • Improve our website, products, and services

  • Prevent fraud and keep our site secure

  • Send you marketing emails (only if you’ve agreed — you can unsubscribe anytime)

  • Comply with New Zealand law and defend our legal rights

3. Marketing & Advertising

With your consent (or where the law allows), we may:

  • Send you promotional emails or SMS about new products, special offers, or news

  • Show you personalised ads on our site or on other platforms (e.g., Facebook, Google)

You can opt out at any time:

  • Click “unsubscribe” in any marketing email

  • Change your preferences in your account

  • Contact us directly info@evergreenfinefoods.co.nz?

4. Who We Share Your Information With

We only share your information when necessary and always under strict confidentiality terms:

Recipient

Purpose

Shopify

Hosts our store and processes orders

Payment providers (e.g., Stripe, PayPal)

Securely process your payments

Shipping carriers (NZ Post, CourierPost, etc.)

Deliver your order

IT & analytics providers

Help us run and improve the website

Marketing partners

Only with your consent, for targeted advertising

Legal authorities

When required by law or to protect our rights

We do not sell your personal information to third parties for their own marketing purposes.

5. International Transfers

Our website is hosted by Shopify in Canada and the United States. Your information may therefore be transferred to — and stored in — countries outside New Zealand. We only transfer data using approved safeguards (e.g., Standard Contractual Clauses) to ensure your information remains protected.

6. How Long We Keep Your Information

We keep your information only as long as we need it for the purposes above or to meet legal requirements. Once we no longer need it, we securely delete or anonymise it.

7. Your Privacy Rights (New Zealand & International)

You have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Request deletion of your information (in certain cases)

  • Opt out of marketing communications

  • Withdraw consent where we rely on it

To exercise any of these rights, simply email us at info@evergreenfinefoods.co.nz. We will respond within one month (or sooner where required by law) and will never charge you for reasonable requests.

If you’re unhappy with how we’ve handled your information, you can lodge a complaint with the Office of the New Zealand Privacy Commissioner.

8. Cookies & Tracking

We use cookies and similar technologies to make our site work properly, remember your preferences, and analyse traffic. You can control cookies through your browser settings or our cookie banner.

9. Children

Our Services are not intended for children under 16. We do not knowingly collect personal information from children.

10. Security

We use industry-standard security measures (encryption, access controls, secure payment processing) to protect your information. However, no method of transmission over the internet is 100 % secure, so we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll post the new version on this page and update the “Last updated” date. If we make major changes, we’ll also notify you by email or a notice on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch:

Email: info@evergreenfinefoods.co.nz 

Address: 5 Hohipere Street, Eden Terrace, Auckland 1010, New Zealand 

Phone: +64 21 287 7336

We’re here to help!